Refund policy

Email support@noduo.app with the email used at checkout, purchase date, amount, and a brief reason for the request. Do not send card details or a secret phrase.

We review requests case by case, including duplicate charges, technical failures, mistaken purchases, whether the paid session was successfully created or used, and suspected abuse. Submitting a request does not automatically guarantee a refund.

Refunds may be declined where the paid session was successfully provided and used, where the request is fraudulent or abusive, or where records do not support the claim.

Stripe Managed Payments is the merchant of record and processes approved refunds to the original payment method. Processing times depend on Stripe, the payment method, and your financial institution. An approved refund revokes any unused paid-session entitlement.

This policy does not limit consumer rights that cannot be waived under applicable law. If local law gives you mandatory cancellation or refund rights, those rights continue to apply.